Welcome to Sunella Cosmetics (referred to as “we,” “us,” or “our”). By accessing or using our website (sunellacosmetics.com) and purchasing our products, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our services.

1. Acceptance of Terms

By using our website and purchasing our products, you agree to these Terms of Use, as well as our Privacy Policy, which is incorporated herein by reference. If you do not agree with these terms, please do not use our website or purchase our products.

2. Use of the Website

  • Eligibility: You must be at least 18 years old to use our website and purchase products. By using our website, you represent that you meet this age requirement.
  • Account Registration: To purchase products, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
  • Prohibited Activities: You agree not to use the website for any unlawful purposes, including but not limited to violating intellectual property rights, transmitting harmful code, or engaging in fraudulent activities.

3. Product Information and Availability

  • Product Descriptions: We strive to provide accurate information about our products. However, we do not warrant that the product descriptions or other content on our website are complete, current, or error-free.
  • Availability: Product availability may vary, and we reserve the right to limit the quantities of any products offered or to discontinue any product without prior notice.

4. Pricing and Payment

  • Pricing: All prices are listed in GBP and are subject to change without notice. Prices may vary depending on promotions, discounts, or other offers.
  • Payment: We accept various forms of payment, including credit cards and other methods as specified on our website. By submitting payment information, you authorize us to charge the applicable payment method.

5. Shipping and Delivery

  • Shipping: We ship products to various locations worldwide. Shipping costs and delivery times will vary depending on the destination and shipping method selected.
  • Delivery: We aim to deliver your products within the estimated delivery times, but we are not responsible for delays caused by circumstances beyond our control.

6. Returns and Exchanges

Please refer to our detailed Return Policy below for information on returns and exchanges.

7. Intellectual Property

  • Ownership: All content on our website, including text, graphics, logos, images, and software, is the property of Sunella Cosmetics or its content suppliers and is protected by intellectual property laws.
  • Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. This license does not allow you to download, modify, or distribute any content without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Sunella Cosmetics shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website or products, even if we have been advised of the possibility of such damages.

9. Indemnification

You agree to indemnify and hold Sunella Cosmetics harmless from any claims, damages, losses, liabilities, and expenses (including attorney’s fees) arising out of your use of the website, your violation of these Terms of Use, or your violation of any rights of another party.

10. Governing Law

These Terms of Use and any disputes arising out of or related to them or the use of our website shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

11. Changes to Terms of Use

We may update these Terms of Use from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review these terms periodically.

12. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us at:

Sunella Cosmetics
Main Office
Barry, New South Wales, CF11 7HR
Email: info@sunellacosmetics.com
Phone: +44 7397 247688

Return Policy

Effective Date: 08.01.2023

At Sunella Cosmetics, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, please review our Return Policy below.

1. Eligibility for Returns

  • Time Frame: You have 30 days from the date of delivery to return a product for a refund or exchange.
  • Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Products that are opened, used, or damaged are not eligible for return.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process a return.

2. Non-Returnable Items

  • Final Sale Items: Certain items, including gift cards, promotional items, and products marked as “final sale,” are not eligible for return or exchange.
  • Personalized Products: Products that have been customized or personalized are non-returnable.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Email us at info@sunellacosmetics.com with your order number and reason for return. Our customer service team will provide you with further instructions.
  • Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective product). We recommend using a trackable shipping method to ensure that your return reaches us safely.

4. Refunds

  • Processing Time: Once we receive your return, we will inspect the product and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., if the product is returned in a condition different from the original).

5. Exchanges

  • Defective or Damaged Products: If you receive a defective or damaged product, please contact us immediately at info@sunellacosmetics.com. We will arrange for a replacement or refund, depending on your preference.
  • Exchange Process: To exchange a product, please follow the return process outlined above and specify that you would like an exchange. Once we receive the returned product, we will ship the replacement item.

6. International Returns

  • Customs and Duties: For international returns, you are responsible for any customs duties, taxes, or fees associated with the return. These charges are non-refundable.

7. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

Sunella Cosmetics
Main Office
Barry, New South Wales, CF11 7HR
Email: info@sunellacosmetics.com
Phone: +44 7397 247688