At Sunella Cosmetics (referred to as “we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Information: When you purchase a product or contact us through our website, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.
- Non-Personal Information: We may also collect non-personal information such as IP addresses, browser type, and browsing behavior through the use of cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: We use your personal information to process your orders, manage your account, and provide customer support.
- To Improve Our Website: Non-personal information helps us understand how our website is used, allowing us to improve its functionality and enhance your shopping experience.
- To Communicate with You: We may use your contact information to send you updates about your orders, promotional offers, and news about Sunella Cosmetics. You can opt-out of receiving marketing communications at any time.
- To Comply with Legal Obligations: We may process your personal information to comply with legal obligations, such as tax laws and regulations.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential.
- Service Providers: We may share your information with third-party service providers for payment processing, shipping, and data analysis.
- Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Data Security
We implement a variety of security measures to protect your personal information. This includes encryption, firewalls, and secure servers to prevent unauthorized access, alteration, disclosure, or destruction of your data.
5. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request that we correct any inaccuracies in your personal data.
- Right to Erasure: You can request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You can request that we limit the processing of your personal data.
- Right to Data Portability: You can request that we transfer your personal data to another organization, where technically feasible.
- Right to Object: You can object to the processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us at info@sunellacosmetics.com.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
7. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can manage or disable cookies through your browser settings, but please note that this may affect your ability to use some features of our website.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact us at:
Sunella Cosmetics
Main Office
Barry, New South Wales, CF11 7HR
Email: info@sunellacosmetics.com
Phone: +44 7397 247688
Thank you for trusting Sunella Cosmetics with your personal information. We are committed to protecting your privacy and providing you with a safe and secure shopping experience.